Refund Policy

Returns

Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. Shipping costs are the responsibility of the customer and are non-refundable. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.Unfortunately we do not offer a refund on opened or used products (including the box).If you have any problems with your order, please contact us at info@chaste.com.au . We value your feedback and take customer service very seriously. We will try our best to resolve any issues or concerns you may have about your purchase.

Damaged Products

If your order arrives damaged or defective, please contact us immediately at info@chaste.com.au so we are able to assist you and resolve the issue. We will happily replace any damaged items, however, a photograph as proof of the damage/defect is required. We can not guarantee a refund if the photo does not clearly show that your product was damaged during shipping i.e oil has leaked through the box and delivery satchel. If your product is confirmed damaged during delivery we will send a replacement within 7 days.